Question - Can I add individual services via my SDN account after the initial checkout?
Answer - Having users manage from their account the addition of individual services to a ClearSDN Standard/Premium subscription is not yet possible, but something that should be implemented in the first or second week of the new year.
Question - Can my ClearSDN account be set to associate with subaccounts, like "VAR" status in the old SDN?
Answer - An account enabled as "VAR" will have access to an extra "VAR" tab in their ClearSDN dashboard. [A ClearSDN admin needs to enable it]
Question - How do I copy my old ClarkConnect SDN account to the new ClearCenter SDN?
Answer - Your ClarkConnect account was duplicated on the new ClearSDN at https://secure.clearcenter.com/portal/ but it is only capable of administering servers running ClearOS 5.1. You may need to perform server upgrades (at no additional cost) to ClearOS 5.1. More information.
Question - How do I transition my existing subscriptions to ClearCenter
Answer - If you would like to upgrade to ClearOS but still have time remaining on an existing ClarkConnect services/support subscription, we can help you with the transition. The basic steps are:
- Investigate your ClearCARE support options
- Review your ClearSDN subscription options
- Browse and check prices in the online store
Once you are comfortable with what you need, it is straigtforward for a sales representative to provide a full pro-rated discount on your remaining ClarkConnect support and services. If at anytime you have questions, please feel free to pick up the phone or send us an e-mail -- click to find a location and to contact a team member.
Question - How do I move my Domains to the ClearSDN?
Answer - If you have registered a domain in your ClarkConnect account, you can move them to the new ClearCenter portal. Please submit a support ticket to make the change request.
