Question - Do ClearCARE credits expire?

Answer - Any unused credits will roll over to the next year, provided the ClearCARE subscription is renewed.

Question - Do I need a ClearCARE subscription for every ClearOS system I register?

Answer - No.  ClearCARE provides support for any number of systems registered back to a ClearSDN account that has a ClearCARE subscription.

Question - I've registered my ClearOS system using the ClearSDN Free service. Can I buy support credits to gain access to support services from ClearCenter?

Answer - To deliver support from ClearCenter's ClearCARE service, we require, as a minimum, that the system be registered to a ClearSDN Standard or Premium service level.

Question - What happens if my problem was a result of a bug in the software or service?

Answer - We will first thank you being an integral part of the Open Source Software process (finding and reporting a bug).  We will then happily refund all credits associated with the support ticket.

Question - Can I add individual services via my SDN account after the initial checkout?

Answer - Having users manage from their account the addition of individual services to a ClearSDN Standard/Premium subscription is not yet possible, but something that should be implemented in the first or second week of the new year.

Question - Can my ClearSDN account be set to associate with subaccounts, like "VAR" status in the old SDN?

Answer - An account enabled as "VAR" will have access to an extra "VAR" tab in their ClearSDN dashboard. [A ClearSDN admin needs to enable it]

Question - How do I copy my old ClarkConnect SDN account to the new ClearCenter SDN?

Answer - Your ClarkConnect account was duplicated on the new ClearSDN at https://secure.clearcenter.com/portal/ but it is only capable of administering servers running ClearOS 5.1. You may need to perform server upgrades (at no additional cost) to ClearOS 5.1. More information.

Question - How do I transition my existing subscriptions to ClearCenter

Answer - If you would like to upgrade to ClearOS but still have time remaining on an existing ClarkConnect services/support subscription, we can help you with the transition. The basic steps are:

• Investigate your ClearCARE support options
  
• Review your ClearSDN subscription options
  
• Browse and check prices in the online store
  

Once you are comfortable with what you need, it is straigtforward for a sales representative to provide a full pro-rated discount on your remaining ClarkConnect support and services. If at anytime you have questions, please feel free to pick up the phone or send us an e-mail -- click to find a location and to contact a team member.

Question - How do I move my Domains to the ClearSDN?

Answer - If you have registered a domain in your ClarkConnect account, you can move them to the new ClearCenter portal. Please submit a support ticket to make the change request.

Question - How is my partner relationship going to change with ClearCenter?

• 

  ClearCenter enhances your current partner relationship with new resources and capabilities.  ClearCenter is customer driven, thus we look forward to your feedback and working with you to develop best of breed products and services.
• New Partners, we welcome you to the ClearCenter family.  Please apply through ClearSDN to provide partner services for ClearCenter customers.

Question - Why should I partner with ClearCenter?

• ClearCenter is your trusted partner for revenue generation.  Small business and distributed IT environments are by far the largest market segment within IT and ClearCenter brings a wealth of experience in tapping recurring revenue streams for partner networks.
• With over 118,000 registered systems, ClearCenter provides a proven and robust service delivery platform for partner revenue.
• ClearOS is an open source technology that allows the partner network to develop applications, services and content for use by the community.
• ClearOS offers a full suite of applications for small and distributed organizations, giving the ClearCenter partner network a wealth of opportunity for consulting, configuration, management and other services.
• Depending on the partner level, discounts are offered on ClearSDN services, creating greater revenue opportunity for ClearCenter partners.

Question - What is ClearCenter - a software solution or a service?

Answer - ClearCenter utilizes ClearOS, which is available in two editions (or Operating Systems) solutions based on Linux. Every ClearOS installation is updated via ClearSDN, the service delivery platform that updates software and content using a subscription model, for example the content filter update is delivered via ClearSDN. Simple awnser ClearCenter primalry delivers a "service".

Question - What is a ClearSDN account?

Answer - Your ClearSDN account is a portal that allows you to register and manage the servers you install. A single ClearSDN account can have an unlimited number of servers registered to it. The account is also used for other services such as setting up DNS, registering a domain, managing licenses and purchasing software from the online store.