Originally posted on the HPE Community Blog by Mark Simpkins
HPE ProLiant Gen10 servers with ClearOS offer you control and flexibility with subscription support on your systems.
Recently, I blogged about how the ClearOS applications marketplace provides users control and flexibility over what applications are installed on their systems. Today, I would like to discuss the ClearOS subscription support options which help make HPE ProLiant Gen10 servers with the ClearOS operating system a simple, secure and affordable platform for SMBs.
Pay as your grow: More apps, more value, more choice
ClearOS is a flexible OS supporting a growing ecosystem of applications from which to choose, allowing you to pay for only the applications necessary for your business. We call this “pay as you grow.” That makes sense for the SMB, and the ClearOS support options follow this same model.
ClearOS is free open source software. As with all open source models, paid subscription support is offered. Most such subscriptions typically are response based (next business day, 4 hour and 2 hour, for instance) and time based (24x7 or 9x5). In this case, the value lies in bundling additional apps that were fee based and including them for free with the subscription. That is, the apps are bundled into the tier, adding some paid apps with Bronze support and more with Silver support (mostly security based). Gold support is at the top.
Support is delivered by ClearCenter and is email or chat based. While Bronze and Silver are self-support options, you can purchase incident-based support. Gold support is next-business day.
Flexibility in support
Per-incident support ensures you pay for only what you need and is perfect for customers who deploy large amounts of ClearOS on a standardized platform and configuration (for example the same HPE ProLiant ML110 configuration for all customers) which means that a problem fixed on one can fix the problem across all the other deployments. This works to leverage cost to solve a single incident for an entire customer base. Talk about an economy of scale! As always chat is free, and often customers can get their support questions answered for free or find it has already been answered for on chat.
Don’t just take my word for it. Hear what our customer has to say.
Watch the video:
And learn more about ClearOS and ClearVM Software from HPE.
Mark Simpkins is the marketing manager for the Small and Midsized Segment here at HPE. He blogs on topics of interest which can help our SMB servers and solutions customers and partners.